After-Sales Service

Damage during transport

Upon receiving the goods and before signing the transport document, you must carefully check:

That the number of parcels delivered matches what is stated on the transport document.
The physical condition of the parcels, verifying that they are intact and sealed on all sides with our custom adhesive tape.

Important: For any irregularity found, it is essential to sign "RECEIVED WITH RESERVATION" on the courier's document, clearly describing the reason (e.g. "accepted with reservation for crushed parcel", "box damaged", "one parcel missing").

Please note that signing without objection for evident damage releases the courier from all liability for any damage occurred during transport.

Reporting Procedure

In the event of damage, the customer must promptly contact Customer Service (no later than three days after receipt) at shop@saccuman.it providing:

Purchase document number;
An accurate description of the damage found;
A copy of the document signed with reservation to the courier.

The Customer Service department of Saccuman Srl will open a damage claim. The goods will be replaced, if possible, within the following 30 days; if an identical or similar item is unavailable, a credit note will be issued instead.

Terms and Notes

Should the report be made after the 3rd day following receipt, Saccuman Srl reserves the right to decide whether or not to open a replacement claim.
Keeping the packaging: It is mandatory to keep all original packaging, parcel labels and any protective material, as these are required for a possible damage inspection by the courier.